1. What Whole Life Story is
Whole Life Story keeps memorial pages for people who have died: their story, photos, milestones and recordings, messages from people who knew them, and candles lit in their memory. A page opens from its web address or from the QR code on a memorial piece, such as an engraved plate, an acrylic frame or a pendant.
By creating an account, managing a page, ordering a piece or leaving a message, you agree to these terms and to our privacy policy.
2. Our permanence commitment
A memorial piece may stay on a headstone, in a columbarium niche or on a home altar for decades. These promises exist so that the code on it keeps working for as long as the piece lasts.
- A memorial page never expires. It needs no subscription, and it is never taken down because a payment was missed.
- If we ever offer optional extras for a recurring fee, an extra that lapses only becomes read-only. It never takes the page down.
- Once a QR code is activated, it is never pointed at a different person. The one change we make is moving a code from a person’s own page to a shared page that includes that same person, for example when a spouse is added to a shared marker.
- If a family removes a page, its web addresses and codes keep showing a notice that the page was taken down. They are never given to anyone else.
- The owner of a page can download a full copy of its content at any time, including the sections kept private.
- We keep a simple public copy of every page’s public sections, updated as the page changes, so the pages can outlive this business if it ever closes or is sold. Sections a family keeps private are never included in that copy.
- We renew the Whole Life Story web address for the longest term available, so it is never left to lapse.
These promises are about payment and the life of the business. What happens when family members disagree about a page, or someone asks for a page to be removed, is covered in section 8.
3. Your account
You need an account to create or manage a page. Keep your sign-in details to yourself: you are responsible for what is done with your account. If you give us a phone number, keep it current so we can reach you about an order.
Deleting your account removes you from every page you were a member of. The pages themselves stay online, including a page you owned, which then has no owner.
4. Family members and roles
The people who look after a page are its members. Each member has one role.
- Owner. A page has at most one. The owner manages the page’s members and invite links, can download the family copy of the page, and can remove the page.
- Editor. Editors change the page’s content, such as the story, dates, photos and milestones, and can invite relatives.
- Contributor. The role relatives get by default when they join through an invite link. Contributors have fewer permissions than editors.
Relatives join through an invite link that a member creates and sends them, for example over Messenger. Each link works once, expires after 7 days, gives the contributor role unless it says otherwise, and can never make someone the owner. The owner can see who accepted each link and can revoke it.
Treat an invite link like a key. Whoever opens it first can join the page.
Every change to a page is recorded with who made it, in a record that cannot be edited or deleted. While a disagreement about a page is being settled, we can pause all changes to it, including the owner’s. The page stays visible during the pause.
5. Pages we set up for you, and claim codes
We, or a partner such as a funeral home or memorial park, can set up a page for your family. While the page is being set up, our staff or the partner can edit it. That access ends automatically 9 days after your piece is delivered, whether or not the page has been claimed. Until then the page has no owner.
A claim code comes printed on your receipt or on a card with your order. Redeeming it makes you the owner of every page on that code, so a couple’s shared plate gives you both pages. It also ends our staff’s and the partner’s access.
- Claim codes don’t expire. A card found a year later still works.
- When a code is redeemed, we notify the phone number on the order.
- Every claim is recorded.
- If the wrong person redeems a code first, contact us. We can reverse a claim, and the reversal is recorded too.
Keep the card somewhere safe. During a wake it may sit in a room many people pass through.
6. Who may create a page
Not decided yet
Who may create a page for a person who has died, and what we ask of them, has not been decided. Until it is, this section is a placeholder and nothing in it is policy.
7. What you put on a page
What you add to a page stays yours: the story, photos, recordings, documents and messages. You give us permission to store it, to make smaller copies for display, to show it to the people the page’s settings allow, to include it in the family copy, and to include its public sections in the public copy described in section 2.
Only add material you have the right to share. Messages left by visitors appear only after the family approves them.
The name, portrait, dates, epitaph and resting place are always visible, because they repeat what is written on the headstone. Every other section has its own visibility setting. The privacy policy explains those settings.
8. Disagreements and removal requests
Not decided yet
How we handle disagreements between family members about a page, requests to take down a page or part of it, and what happens when a page’s owner dies, has not been decided. Until it is, this section is a placeholder and nothing in it is policy.
The tools already exist: we can pause changes to a page while a disagreement is settled, reverse a claim made by the wrong person, and check the record of every change.
9. Memorial pieces and orders
You can order a memorial piece through us or through a partner. Prices are in Philippine pesos. You can pay cash on delivery, or pay online through our payment provider, Xendit. We never receive or store your card details.
Before a piece is made, we show you a proof of the engraving. We make the piece from the proof you approve, and we record who approved it, when, and how, for example over Messenger. Check every name and date carefully: an engraving can’t be changed once it is made.
10. Refunds and replacements
Not decided yet
Refunds, returns and replacements for memorial pieces, including damaged pieces and engraving mistakes, have not been decided. Until it is, this section is a placeholder and nothing in it is policy.
11. Removing a page
The owner can remove a page. For 90 days after that, the owner can restore it. After 90 days its content is deleted permanently, so download the family copy first if you want to keep it.
A removed page’s web addresses and codes keep showing a notice that the family took the page down. The notice doesn’t show the person’s name, and the addresses and codes are never given to anyone else.
12. Governing law
These terms are governed by the laws of the Philippines.
13. Changes to these terms
When these terms change in a way that matters, we publish a new version and update the version and date at the top of this page. We record which version you accepted, and we may ask you to accept the new one.
14. Contact us
VirtualCup Solutions
Dona Aurora 3rd Street, Block 3, Digos City, Davao del Sur, Philippines