1. What Whole Life Story is
Whole Life Story keeps memorial pages for people who have died: their story, photos, milestones and recordings, the memory wall where people who knew them write, and the tributes left in their memory. A page opens from its web address or from the QR code on a memorial piece, such as an engraved plate, an acrylic frame or a pendant.
By creating an account, making or managing a page, ordering a piece or writing on a memory wall, you agree to these terms and to our privacy policy.
2. Our permanence commitment
A memorial piece may stay on a headstone, in a columbarium niche or on a home altar for decades. These promises exist so that the code on it keeps working for as long as the piece lasts.
- A memorial page never expires. It needs no subscription, and it is never taken down because a payment was missed. A page is only made private or removed when its owner chooses to.
- If we ever offer optional extras for a recurring fee, an extra that lapses only becomes read-only. It never takes the page down.
- Once a QR code is activated, it is never pointed at a different person. The one change we make is moving a code from a person’s own page to a shared page that includes that same person, for example when a spouse is added to a shared marker.
- If a family removes a page, its web addresses and codes keep showing a notice that the page was taken down. They are never given to anyone else.
- The owner of a page can download a full copy of its content at any time, including the sections kept private.
- We are building a simple public copy of every page’s public sections, kept apart from this website, so the pages can outlive this business if it ever closes or is sold. Sections a family keeps private will never be included in it.
- We renew the Whole Life Story web address for the longest term available, so it is never left to lapse.
These promises are about payment and the life of the business. What happens when family members disagree about a page, or someone asks for a page to be removed, is covered in section 9.
3. Your account
Creating an account is free, and you need one to make or manage a page. Keep your sign-in details to yourself: you are responsible for what is done with your account. If you give us a phone number, keep it current so we can reach you about an order.
Deleting your account removes you from every page you were a member of. The pages themselves stay online, including a page you owned, which then has no owner.
4. Family members and roles
The people who look after a page are its members. The person who makes a page is its owner. A page has one owner, and each member has one role.
- Owner. Only the owner pays for a page and publishes it. The owner chooses the page’s address, can make the page private and publish it again, can lock it, decides whether search engines may list it, and can remove it. The owner also changes members’ roles, and can make another member the owner.
- Editor. Editors change the page’s content, such as the story, dates, photos and milestones, set the family code, read the memory wall before it is shown, and invite relatives. Editors can remove contributors.
- Contributor. Contributors add photos, recordings and milestones, and can change or remove what they added themselves.
Editors and contributors never pay for a page. They need a free account.
Relatives join through an invite link that the owner or an editor makes and sends them, for example over Messenger. Each link works once, stops working after 7 days, makes the person a contributor unless it says editor, and can never make someone the owner. Members who can invite see who used each link, and can cancel a link that hasn’t been used. Treat a link like a key: whoever opens it first can join the page.
Any member except the owner can leave a page. When a member leaves, is removed, or stops being an editor, the unused links they made stop working. What they added stays on the page. When the owner makes another member the owner, the old owner becomes an editor.
Every change to a page is recorded with who made it, in a record that cannot be edited or deleted. While a disagreement about a page is being settled, we can pause all changes to it, including the owner’s. The page stays visible during the pause.
5. The family code and locking a page
A page can have a family code: a short code the family shares with relatives, for example at a wake. Entering it opens the sections the family keeps for family only.
Once a page has a family code, the owner can lock the whole page. On a locked page, visitors see only what the headstone shows (the name, portrait, dates, epitaph, resting place, favourite song and the short remembered-for lines) until they enter the family code. The memory wall and tributes wait for the code too. Anyone who has the code can pass it on, so share it with care, and change it if it reaches people it shouldn’t.
6. Who may create a page
A page is for someone who has died, and it is made by the people closest to them. You may create one if you are family — a husband or wife, a child, a parent, a brother or sister, or another relative — or if the family has asked you to, as a close friend, a godchild, or a funeral home acting for them.
By creating a page you are telling us that the family agrees to it, and you are responsible for what goes on it. Please make only one page per person. If two are made by mistake, write to us and we will help you keep the right one.
If a relative tells us a page was made without the family’s agreement, we act as section 9 describes.
7. What you put on a page
What you add to a page stays yours: the story, photos, recordings, documents, and what you write on a memory wall. You give us permission to store it, to prepare photos for display, to show it to the people the page’s settings allow, to include it in the copy of the page its owner can download, and to include its public sections in the public copy described in section 2.
Only add material you have the right to share. What visitors write on the memory wall appears only after the family has read and approved it.
The name, portrait, dates, epitaph, resting place (with its map link and photo, if given), favourite song and the short remembered-for lines (known for, loved by, often said) are always visible, because they repeat what is written on the headstone or said at the wake. Every other section has its own visibility setting. The privacy policy explains those settings.
8. The wake, and abuloy
A page may show where and when the wake is, and where and when the interment will be, until the last of those dates has passed. A family may also show their own payment QR code (such as GCash or Maya) and a name, so relatives who cannot be there can give abuloy.
That money goes directly from the giver to the family. Whole Life Story is not a party to it: we never receive, hold, forward or refund any of it, take no share of it, and cannot confirm that a payment was made or who made it. The family is responsible for the QR code they show, and for taking it down when they no longer want it; givers are responsible for checking that the name shown is the family’s. If you believe a QR code on a page is not the family’s, write to us and we will take it down while we ask them.
9. Disagreements and removal requests
Families don’t always agree. This section says plainly what we will and won’t do.
What we do. Write to us with your name, how you are related to the person who died, and what the disagreement is about. We can pause every change to the page, including the owner’s, while it is settled. The page stays visible during a pause. Every change to a page is recorded — what changed, when and who made it — and we can tell a family what that record shows about their own page. We answer within 5 working days, and can pause a page the same day we are told about something serious.
What we don’t do. We don’t decide who is right in a family. We won’t take a page down because one relative asks and another objects. We act on the family’s agreement, on the law, or on something that breaks these terms.
Asking for a page to be taken down. The owner can remove a page at any time (section 13). If you are not the owner, tell us why. We reach the owner first. If it is serious — a photo shared against someone’s wishes, a person who would not have wanted a page, a page made by someone with no standing to make it — we can make the page private while it is settled, so nobody else sees it meanwhile.
If the owner dies, or can no longer look after the page. An owner can hand a page to another member at any time, from the page’s People section. If that didn’t happen, write to us: with the other members’ agreement and proof of the owner’s death or of their being unable to continue, we can make another member the owner. A page is never left with no way forward.
10. Publishing a page, and orders
Making a page is free. An account can have one page that isn’t published yet at a time, and until a page is published, only its members can see it.
Publishing a page is paid once, by its owner. The owner chooses what to buy, the page on its own or with a memorial piece, and pays online through our payment provider, Xendit, in Philippine pesos. We never receive or store your card details. An order we or a partner take for a family, for example by phone, can also be paid cash on delivery.
After paying, the owner chooses the page’s web address, and the page is published. Choose it with care: once the page is published, its address stays the same, even if you later change the name written on the page.
Before a piece is made, we show you a proof of the engraving. We make the piece from the proof you approve, and we record who approved it, when, and how, for example over Messenger. Check every name and date carefully: an engraving can’t be changed once it is made.
11. Making a page private
The owner can make a published page private at any time. While it is private, anyone who opens its address or scans its code sees only a short notice that the page is private for now, without the person’s name or photo, and search engines are asked not to list it. The page’s members can still see and change it.
Nothing on the page is deleted, and its address and codes stay the same. The owner can publish it again whenever they like, at no charge.
12. Refunds and replacements
The page. Publishing a page is paid once. If you change your mind before it is published, write to us and we refund you in full. Once it is published, what you paid for has been delivered, so it isn’t refunded — but the page is yours to keep, and making it private or removing it never costs you what you paid.
Before anything is engraved, you approve a proof. We make the piece from exactly what you approve, and we record who approved it, when and how.
- If the mistake is ours — the piece doesn’t match the proof you approved, it arrives damaged, or its QR code doesn’t open the page — we make it again and send it at no cost. Send us a photo within 30 days of it arriving. You don’t need to send the piece back; if we do need it, we arrange the pickup and pay for it.
- If the mistake was in the proof you approved, such as a wrong date that reached us that way, the engraving can’t be undone, but we will make a replacement at half price if you ask within 30 days.
- If your order never arrives, you choose: we send it again, or we refund you in full.
Cancelling. Before engraving starts, you can cancel a piece for a full refund. Once it has started, a piece carries a person’s name and dates and can’t be sold to anyone else, so it can no longer be cancelled. The page part of a bundle stays yours.
How long a piece should last. We stand behind an engraved piece for 3 years from delivery: if the engraving fades, the finish fails or the code stops scanning in ordinary use, we replace it once, free. That doesn’t cover an accident, damage while installing it, vandalism, or a piece that has been altered.
How refunds are paid. Back the way you paid, within 14 working days of us agreeing to it. For cash on delivery, we arrange it with you.
13. Removing a page
Only the owner can remove a page. Before it is removed, we show what will happen, and the owner types “delete” to confirm. For 30 days after that, the owner can restore it. After 30 days the page is deleted permanently, with its story, photos, recordings, documents, memory wall and tributes, and can’t be brought back. If you want to keep a copy, download one before then.
A removed page’s web addresses and codes keep showing a notice that the family took the page down, including on pieces already made. The notice doesn’t show the person’s name, and the addresses and codes are never given to anyone else.
14. Governing law
These terms are governed by the laws of the Philippines.
15. Changes to these terms
When these terms change in a way that matters, we publish a new version and update the version and date at the top of this page. We record which version you accepted, and we may ask you to accept the new one.
16. Contact us
VirtualCup Solutions
Mabini 3rd, Digos City, Davao del Sur, Philippines